Thank you for shopping at Tours of Moldova.
At Tours of Moldova, we strive to provide exceptional experiences for all our customers. To ensure clarity and transparency, the following Cancellation and Refund Policy applies to all tours:
1. Cancellations by the Customer
•At least 24 hours before the tour starts: Free cancellation with a full refund of the booking amount.
•Less than 24 hours before the tour starts: No refund, except in cases of force majeure (see section 4).
•No-shows: No refund will be issued for customers who fail to attend the tour without prior notice.
•The 24-hour cut-off is based on the tour start time, Moldova local time.
2. Changes to Bookings
•At least 24 hours before the tour starts: You can change the date for free, subject to availability.
•Less than 24 hours before the tour starts: Changes cannot be accepted.
•Any price difference due to changes in tour selection must be paid by the customer.
3. Cancellations by the Company
•In the unlikely event that Tours of Moldova must cancel a tour due to unforeseen circumstances (e.g., weather, safety concerns, or operational issues), customers will be offered:
•A full refund of the booking amount, or
•The option to reschedule the tour at no additional cost.
4. Force Majeure
•In cases of force majeure (e.g., natural disasters, political unrest, pandemics, or other extraordinary events), refunds will be assessed on a case-by-case basis. Proof of circumstances may be required.
5. Refund Processing
•Refunds will be processed using the original payment method within 7–14 business days from the date of cancellation confirmation.
•Customers are responsible for any bank or transaction fees associated with refunds.
6. Special Offers and Non-Refundable Bookings
•Tours booked under special promotions or discounts may be non-refundable. This will be explicitly stated at the time of booking.
7. Contact Information
For cancellations, rescheduling, or refund inquiries, please contact us at:
•Phone: +37378705222
•Email: welcome@toursofmoldova.com
8. Acceptance of Terms
By booking a tour with Tours of Moldova, customers agree to abide by this Cancellation and Refund Policy.
This policy ensures fairness and transparency while allowing us to maintain a high standard of service. If you have any questions or concerns, please don’t hesitate to reach out.
取消政策（中文摘要）
•行程开始前至少24小时：免费取消，全额退款。
•行程开始前24小时内：不予退款（不可抗力除外）。
•未到场：不予退款。
•更改日期：行程开始前至少24小时可免费更改（视空位而定）。
•时间以摩尔多瓦当地时间的行程开始时间为准。如有差异，以英文版本为准。
